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Frequently Asked Questions

Frequently Asked Questions


Q: How long does it take to ship an order?

A: Domestic orders are usually shipped on the same day or within 1-3 days.


Q: How long does it take to ship International Orders?

A: International orders take longer than Domestic orders to ship because of border customs issues. The packages are usually shipped within 3-15 days from the order date.


Q: Do you ship to freight forwarding addresses?

A: No, we do not ship to freight forwarding addresses.


Q: My package was stolen. What can I do?

A: Unfortunately we are not responsible for stolen packages and there is nothing we can do because it is no longer in our possession. If the package was insured, then you may file a claim with the shipping carrier. For your convenience, you may ask for Signature Confirmation when placing your order; however, a small fee will be added to your total.


Q: I received a tracking number but it says "NOT FOUND".

A: It might take a few days for the tracking number to update. The tracking info will update when USPS scans the package and updates the website.


Q: What does "Pre-Shipment Info Sent to USPS" mean?

A: It means the shipping label was created and the package was dropped off at USPS. The tracking info will update when USPS scans the package and updates the website. It might take a few days for it to update.



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