• Delivery Information
Most Domestic orders will ship out within 1- 2 days of ordering. All the orders are being shipped from California. Most orders will be shipped by Priority Mail, unless specified otherwise. Once shipped, orders are generally received within 3-5 business days. We do not ship on Sundays or holidays.
Please note that International orders will take longer to process.
A tracking number is provided with every order for your confidence. Orders shipped via Priority Mail are insured.
You will be charged when your order is ready to be shipped. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges, which were included in the total price of your invoice. No additional charges will be applied. Orders are subject to verification and approval before shipping.
By placing an order, you are agreeing that you are at least 18 years of age and not younger, and that HookahOnMars.com is not responsible for health problems associated with the use of the products. You are also agreeing that HookahOnMars.com will not and cannot be held responsible for lost or stolen packages.
State Tobacco Restrictions
The following States forbid the sale and delivery of tobacco products from online stores.
All tobacco items will be replaced with Herbal shisha. Please contact us if you have any questions.
• International Orders
HookahOnMars.com is not responsible for any item confiscated or lost along the way. By placing an international order, you are agreeing and accepting all risks and liabilities for importing tobacco into your country. We are not responsible for knowing or enforcing the tobacco importation laws of your country. It is your responsibility to know the local laws.
If a package is refused or returned to us by your local authorities due to high taxes, then a refund will be applied the same day when the package is returned to us. Shipping charges will not be refunded. A tracking number is provided with every International Order.
Orders may be returned within 15 days of the purchasing date. All returned products must be in new and unused condition and in the original packaging. We are unable to receive returns on products that have been used or opened. Any errors or damaged items must be notified to us within 3 days. There is a 10% restocking fee on all returned items. We will issue the refund, not including the shipping cost, after we receive the product. HookahOnMars.com is not responsible for shipping costs or damage on returned products. It is recommended that you use a tracking service in order to track the package. HookahOnMars.com is not responsible for lost packages. The refund will be applied to the same credit/debit card which was used during the checkout process.
You will be unable to return the following products:
- Hookah Shisha Tobacco
- E-Juice and eLiquid
- Hookah Hoses
HookahOnMars.com products are provided "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
• Fraud Notice
Please feel free to contact us if you have any questions.